Refund policy

DOWNLOAD OR FILE PROBLEMS

If your download is missing, damaged, inaccessible, or significantly different from the product description, please email rebuildingwhilehealing@gmail.com within 48 hours of the recorded purchase time. Include your name, order number, and a description of the problem.

We will make reasonable efforts to replace the file, restore access, or correct a verified technical issue. This 48-hour reporting period is not a trial period and does not create an automatic right to a refund. Refunds may be considered only when Rebuilding While Healing is unable to provide the purchased digital product or correct a verified technical issue.

DUPLICATE PURCHASES

If you accidentally purchase the same digital product more than once, contact us within 7 days. After verifying the duplicate charge, we may issue a refund for the duplicate purchase.

CHANGE-OF-MIND REQUESTS

Refunds generally will not be provided for change of mind, failure to use the product, or dissatisfaction based solely on personal preference after digital access has been delivered.

REFUND PROCESSING

If a refund is approved, it will be returned to the original payment method. Processing times depend on the customer’s bank or payment provider.

LEGAL RIGHTS

Nothing in this policy limits any refund, cancellation, or consumer-protection rights that cannot legally be excluded.

CONTACT US

Questions regarding this policy may be sent to:

Rebuilding While Healing
rebuildingwhilehealing@gmail.com
rebuildingwhilehealing.com